Welcome to the Municipality of Hjørring

Newcomers to the Municipality of Hjørring and the approx. 68,000 people who already live here should feel welcome when contacting the municipal authorities. Four citizen service centres and Job Centre Hjørring (Jobcenter Hjørring) with its Benefits Office (Ydelseskontor) are therefore ready to assist in whatever way they can.

The citizen service centres can all be found at the town halls which housed the administration of the four old municipalities prior to the municipal reform on 1 January 2007.

In addition to the citizen service centres, various municipal offices are located at the old town halls: Technical & Environmental Services, Health Service and Services for the Elderly and Disabled, Services for Children and Culture, Finance and internal staff functions, including the IT department and the legal office. Figure 4 shows which services and offices are situated in Hirtshals, Hjørring, Sindal and Vrå. However, you should always contact the citizen service centre (Borgerservice) first. Staff here will be able to help with most enquiries, and the centres are thus intended as the citizens’ first point of contact with the public authorities. 
For opening hours, addresses etc., see the fact box (figure 5).

However, if your enquiry concerns the disbursement of, e.g., sickness benefit, cash benefit, rehabilitation benefit, unemployment benefit etc., please contact the Benefits Office at Job Centre Hjørring. Jobseekers and businesses in need of manpower should also contact the Job Centre. Read more about the opening hours of the Job Centre in the fact box (figure 6).

The four citizen service centres provide services in the form of information, forms and calculations to do with, e.g., tax and housing benefit, change of address, health insurance or child benefit.

The citizen service centres are therefore a natural point of contact with the Municipality of Hjørring, but also with other public authorities. Enquiries may be made by telephone, in writing or by calling at the centres in person. Some of the areas in which the citizen service centres may be of assistance are listed below. For services marked with *, a special self-service solution is available at the website of the Municipality of Hjørring
http://www.hjoerring.dk
The self-service solutions will be extended in future, and in that way the Municipality of Hjørring is open 24/7 for certain services.

The citizen service centres offer assistance in connection with:

Children

•    Applying for childcare (guaranteed childcare for all children aged 0-10)

•    Applying for special funding for private childcare

•    Applying for free childcare

•    Calculating free childcare*

•    Applying for family income supplement

•    Calculating family income supplement*

•    Applying for ordinary and additional child benefit

•    Calculating ordinary and additional child benefit*

•    Applying for child maintenance

•    Applying for parental leave

•    Deregistering your child from  childcare institution

Benefits

•    Applying for maternity benefit

•    Applying for sick leave benefit

Housing and housing benefit

•      Ordering property details (BBR)

•      Reporting water meter readings

•      Submitting notices concerning building projects

•      Applying for planning permission

•      Requesting local district plans*

•      Applying for housing benefit

•      Calculating housing benefit*

•      Giving notice of rent changes with a view to housing benefit regulation

•      Giving notice of income changes with a view to housing benefit regulation

•      Giving notice of changes in the household, e.g. single parent, with a view to housing benefit regulation

•      Giving notice of change of address with a view to housing benefit regulation

•      Applying for deposit loan

Early retirement and OAP pension payments

•      Reporting change in income*

•      Calculating OAP pension*

•      Reporting change of address*

•      Reporting change in marital status*

•      Attestation of application to DR for reduced television licence payments

•      Applying for heating allowance, health allowance and supplementary health allowance

Tax matters

•      Changing tax rate and deduction card due to, e.g., a change in taxable income or transport allowance*

•      Making changes due to purchase or sale of property

•      Clarifying matters regarding the annual tax statement, e.g. apply for change of tax reduction*

•      Calculating any residual/surplus tax*

•      Obtaining a copy of your annual tax statement*

•      Obtaining report forms for Skat*

•      Getting help on how to use www.skat.dk

Telephone enquiries concerning tax matters should be made to:

Skat, tel.72 22 18 18.

National register

•      Reporting change of address*

•      Requesting forms*

•      Applying for protection of address information

•      Enquiring about addresses*

Passports and driving licences

•      Renewing passports and driving licences

National health insurance

•      Ordering new health insurance card*

•      Obtaining a temporary health insurance card, also in connection with travel abroad

•      Changing general practitioner*

•      Changing national health insurance group*

•      Applying for refund of Group 2 bills

•      Applying for travel refund for visits to the doctor (OAPs)

•      Applying for funeral benefit

Marriages

•      Obtaining forms concerning marriage/registered partnership*

•      Marriage ceremonies are performed in Vrå, Sindal, Hirtshals and Hjørring on all weekdays and Saturdays.

Sundry

•      Various forms and application forms and leaflets from public authorities*

•      Ordering personal ID card

•      Applying for access to documents - Applying for hand-borne aids

•     Obtaining list of businesses offering domestic services 

Welcome pack for newcomers
The Municipality of Hjørring would like to take good care of newcomers to the area. We are always pleased to welcome new people to our part of Denmark. We want everybody to feel welcome and have therefore, in collaboration with the local business community and a number of cultural institutions and associations, put together a special welcome pack for newcomers. The welcome pack for newcomers comprises a copy of this book as well as a special newcomers’ cheque book, a telephone directory and other kinds of information. The cheque book is full of special offers which are open to newcomers within 6 months of their arrival - e.g. membership of an art association, free music schooling for the whole family or discounts at various shops.

Each household can pick up a welcome pack for newcomers from the citizen service centre. All they have to do is produce the letter of welcome which they will have received from the Municipality of Hjørring.

The Municipality of Hjørring's Information Office handles everything to do with the welcome packs for newcomers, and businesses etc. are welcome to contact the Information Office if they would like any special offers for newcomers to be included in the cheque book. You can contact the Information Office on tel. 72 33 31 20or by e-mail at info@hjoerring.dk

Each new household is sent a welcoming letter by the Municipality of Hjørring. From the citizen service centre they can then pick up a welcome pack for newcomers containing, e.g., a special cheque book of special offers open to newcomers within the first 6 months of their arrival.